Business Excellence: The Integrated Solution to Planning and Control - Softcover

Reseña del editor

This is an essential book for the top team of any company concerned with improving its business performancethrough the implementation of better integrated, forward looking planning and control processes. The route tothis "Business Excellence" is never easy and the absence of excellent reference material has been anadditional problem until now. This deficiency has been corrected by the publication of Phil's book.

Biografía del autor

Phil Robinson started his industrial career on a graduate apprenticeship scheme with the heavy industrial part of GEC (then AEI) in Rugby. After a number of years at Plessey followed by Erie Electronics he joined Knowles where, as Production Manager, he became project leader for their 1985 class "A" MRP II implementation, only the second company to achieve class "A" in the United Kingdom.

With Knowles Phil developed their business processes using JIT, Total Quality, Juran Quality and other Continuous Improvement techniques. He was one of the first, if not the first, to implement Kanbans using bar code and EDI first within Knowles in the UK then between Knowles sites in the USA and Taiwan and finally between Knowles and its customers. Phil became Director of Manufacturing at Knowles and was finally promoted to Director of Marketing.

In the ten years since starting the Business Excellence programme, Knowles had achieved a class "A" MRP II implementation, improved lead times from 8 weeks to a next day close out on Kanban deliveries, reduced inventories by one third despite increased turnover, achieved a better than 99.5% on time delivery record and reduced customer returns to under 300 parts per million.

In addition to individual consulting work, Phil now teaches the Business Excellence Fundamentals and World Class Manufacturing courses as well as specialist classes for MRP Ltd.

Phil has a degree in Electrical Engineering, is a member of the Institute of Managers and an associate member of the Institute of Electrical Engineers.