Service Excellence - Softcover

Biografía del autor

Price Pritchett, Ph.D., is Chairman and CEO of Pritchett & Associates, Inc., a Dallas-based consulting firm. Dr. Pritchett has consulted to major corporations worldwide for over two decades, and is considered one of the foremost experts on merger integration strategy, business transformation, and culture change. He wrote the first edition of After the Merger, and has written over 20 books on individual and organizational performance. Donald Robinson, a Manager in Pritchett & Associates Consulting Group, has led merger integration projects in England, France, Germany, Holland, Sweden, Canada, and the United States. Robinson has published articles and been quoted in The Journal of Mergers and Acquisitions, HR Magazine, and CIO. Russell Clarkson, Consulting Principal at Pritchett & Associates, has led the implementation of clients' merger integration and project management initiatives in support of process or organizational redesign. Clarkson has taught at Renesselaer Polytechnic Institute, and served as Director to New York University's Management Decision Laboratory.