Customer Expectation Management: Success Without Exception - Softcover

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Steve Towers is the co-founder and CEO of the non-profit Business Process Management Group, a global business club exchanging ideas and best practice in BPM and change management. BPMG.org has over 19,000 members across all continents. Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.