Noting that in today's electronic environment many companies are becoming primarily a telecommunications business regardless of what they set out to do, outlines out some underlying concepts, principles, and organization architectures that should remain valid through many software or hardware updates. For managers who study, develop, and use quality management systems, particularly in transaction-intensive businesses, explains how to exploit the converging industries of telecommunications, computing, information services, media, and entertainment. Annotation c. by Book News, Inc., Portland, Or.
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Martin F. Bartholomew is managing director for Periphonics (Voice Processing Systems) Ltd. in Camerley, Surrey, U.K. He holds an M.A. in management from the University of Kent in the U.K., and has 22 years of experience in telecommunications, cable, and information systems.
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