Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library) - Hardcover

Gable, Robert A.

 
9780890066409: Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)

Inhaltsangabe

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

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