Fast Track to Change on the Heathrow Express - Softcover

Inhaltsangabe

The people management story behind the building of the Heathrow Express. The book examines: attitudes to major change; how hierarchical authority must give way to consultation and collaboration; how employees must be responsible for their own competencies and improvement; the critical importance of coaching in every aspect of the business; and the need for "soft skills" to be consistently assessed and developed. The author offers real-life practical guidance for those who are about to embark on major culture change, using case studies from the Heathrow Express project to illustrate problems and triumphs.

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