150 Letters That Get Results ("Which?" Consumer Guides) - Softcover

Consumers' Association

 
9780852026465: 150 Letters That Get Results ("Which?" Consumer Guides)

Reseña del editor

This is a guide to writing letters of complaint when suppliers of goods and services fail to come up to standard. It explains the rights of the individual and the obligations of the organization or person serving, and provides 150 carefully worded model letters, with advice on how to adapt them.

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