Evaluation of Library and Information Services (Know How Guides) - Softcover

Buch 2 von 7: Know How Guides

Crawford, John

 
9780851424439: Evaluation of Library and Information Services (Know How Guides)
Softcover
ISBN 10: 0851424430 ISBN 13: 9780851424439
Verlag: Europa Publications Ltd, 2010

Inhaltsangabe

Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

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Über die Autorin bzw. den Autor

John Crawford is Library Research Officer at Glasgow Caledonian University where he is responsible for the evaluation of library services and directing and conducting research projects. He holds degrees from the universities of London and Strathclyde and obtained his Ph.D. from Glasgow Caledonian University in 1994. He has written or co-authored some 40 articles, conference papers and contributions to books. His interests include the evaluation of library services, performance measurement, copyright, the library and information needs of non-traditional students and the historical aspects of librarianship. He is active in professional affairs and is chairman of the Library History Group.

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Verlag
Europa Publications Ltd
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
0851424430
ISBN 13 
9780851424439
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
137
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9780851423678: Evaluation of Library and Information Services (Aslib Know How Guides)

Vorgestellte Ausgabe

ISBN 10:  0851423671 ISBN 13:  9780851423678
Verlag: Aslib, 1996
Softcover