Customer Service Letters Ready to Go! - Softcover

Inhaltsangabe

Customer Service Solutions at Your Fingertips Every customer service letter going out on your company letterhead has tremendous power--the power to create a favorable impression with a customer. A well-thought-out customer service letter will build your business. It will support and strengthen customer relationships by addressing customer complaints and concerns clearly and efficiently. But finding the time to craft articulate, responsive customer service letters day-in and day-out while excelling at all the other demanding aspects of high-quality customer service is almost impossible. That's why Customer Service Letters Ready to Go! was written--to make your letter-writing faster, easier, more effective, and more productive. This comprehensive relationship-building tool gives you 100 easy-to-use, time-tested samples of proven customer service letters that will produce greater customer satisfaction. These letters will communicate your commitment and concern powerfully and persuasively, with letters that:

• Communicate effectively in all written media: letter, FAX, and e-mail
• Handle problems courteously, empathetically, and effectively
• Tailor your responses to your customers' particular needs
• Keep your customers informed
• Say "No" nicely--without harming the relationship

And, at least as important as these hard-working samples, you get "Six Steps to More Effective Customer Service Letters"--six practical, easy-to-use guidelines you can use for customizing these samples to fit the special needs of your business and your customers. It's all here in one volume: all the practical guidance you'll ever need to write the kind of winning customer service letters that develop and support strong customer relationships and a storehouse of samples based on years of hard-won, real-world experience. About the Author Cheryl McLean is a highly successful free-lance writer and communications consultant based in Corvallis, Oregon. She has written numerous publications devoted to more effective business and personal communication. About the International Customer Service Association The International Customer Service Association (ICSA) is an organization of customer service professionals representing companies of all types and sizes in virtually every industry. The ICSA is dedicated to improving the quality of customer service.

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