Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's
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Aaron Schmidt has worked as a circulation clerk, young adult librarian, reference librarian, and library director. Currently he is Principal of Influx Library User Experience, a design firm dedicated to integrating UX design into libraries. He writes a column in Library Journal called The User Experience, lectures at San José State University's School of Library and Information Science, and serves on the editorial board for Weave: Journal of Library User Experience. He blogs about library design at Walking Paper.
Amanda Etches is Head of Discovery & Access at the University of Guelph Library, where she spends her time guiding teams and projects that are all about making the library experience better for users, both in person and online. She is also part of Influx, a user experience consultancy that works with libraries. She frequently writes and presents on web design, usability, and user experience practices and trends.
"This is a killer manual for any library staff member to have at your desk, no matter what your job is ... This book covers the gamut of library user experiences: your physical space, service points, policies and customer services, signage and wayfinding, online presence, and using the library. I could probably work for the next year on bringing our library into alignment with the principles outlined in this book, and I can honestly say it would be a year well-spent. For some achievable ideas for how to make your community's experience in your library better, try this book out. An investment that will keep paying you back every time you make an improvement." --Librarian In Black
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