The Desk and Beyond: Next Generation Reference Services - Softcover

Über die Autorin bzw. den Autor

Sarah K. Steiner is the Social Work and Virtual Services Librarian at Georgia State University Library in Atlanta. For the past six years, she has been a leader in the library’s social media outreach, coordinating, assessing, and regularly staffing the library’s chat and text-message reference service. She is cofounder of the Carterette Series Webinars, which highlight trends, innovation, and best practices in Georgia libraries. As a 2011 Library Journal Mover & Shaker, Steiner was recognized for creating networking and professional development opportunities for librarians.

M. Leslie Madden is the Instruction Coordinator for the University Library at Georgia State University in Atlanta, Georgia, where she has been employed since December 2005. Prior to this appointment, she served as the Humanities Librarian at the Georgia Institute of Technology in Atlanta, Georgia for eight years. She has an M.A. in English literature from Virginia Commonwealth University, and an M.S.L.S. from the University of North Carolina at Chapel Hill.