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John Stewart is Professor of Speech Communication at the University of Washington and director of the basic interpersonal communication course. His other text is Bridges Not Walls
This important work interprets--from the controller's perspective--mistakes pilots frequently make when operating in controlled airspace. Drawing on 20 years experience in aviation as a pilot, instructor, air traffic controller, and FAA supervisor, John Stewart cites examples of situations frequently encountered by controllers that disclose these problem areas: lack of education; little to no preflight preparation; need for better communications; regulations; and TCAs and ARSAs. Stewart also explains in detail the equipment that controllers use now, and will use in the future, plus, he reviews several 'by-pilot-request-only' ATC procedures that can save you time and money.
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