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Superior Customer Value: Finding and Keeping Customers in the Now Economy - Softcover

Weinstein, Art

 
9780815390930: Superior Customer Value: Finding and Keeping Customers in the Now Economy

Inhaltsangabe

This title is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. It will give students and managers an edge in improving their marketing operations to create superior customer experiences.

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Über die Autorin bzw. den Autor

Art Weinstein, PhD, is Professor of Marketing at Nova Southeastern University, Fort Lauderdale, Florida, USA. He was the founding editor of the Journal of Segmentation in Marketing and has published more than 80 scholarly articles/papers and eight books on customer-focused marketing strategy. Dr. Weinstein has consulted for many leading technology and service companies.

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