Outrageous!: Unforgettable Service...Guilt-Free Selling - Softcover

Gross, T. Scott; Gross, Scott

 
9780814479865: Outrageous!: Unforgettable Service...Guilt-Free Selling

Inhaltsangabe

Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.

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