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Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) - Softcover

Zemke, Ron

 
9780814479353: Coaching Knock Your Socks Off Service (Knock Your Socks Off Series)
Softcover
ISBN 10: 0814479359 ISBN 13: 9780814479353
Verlag: Amacom, 1996

Inhaltsangabe

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:

  • help frontline employees hone their skills,
  • maintain the motivation to perform,
  • and meet new situations head-on.

The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.

You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

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Über die Autorin bzw. den Autor

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

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Verlag
Amacom
Erscheinungsdatum
1996
Sprache
Englisch
ISBN 10 
0814479359
ISBN 13 
9780814479353
Einband
Taschenbuch
Anzahl der Seiten
174
Kontakt zum Hersteller
HarperCollins
https://harpercollins.co.uk

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