"Foot-in-the-mouth" syndrome may sound like a joke, but the result can be disastrous in the workplace. "Managing Your Mouth" helps business people master the many aspects of one-to-one communication. The guide starts readers off with an in-depth personal assessment and then explains how they can: use verbal skills to move up the corporate ladder; say the right thing at the right time; judge personality and its influence on behaviour; and evaluate the role of non-verbal cues and meanings. The author's advice will help readers handle the most trying communication scenarios, including: controversy, bad news, networking, gossip, company secrets, proprietary information, meetings and interviews.
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ROBERT GENUA is vice president and general manager of Rapid Patent Services, which supplies patent information to corporations and intellectual property lawyers around the world. He is also the author of two books.
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