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Inhaltsangabe
Customers who experience world class "knock your socks off service" can become the most loyal customers. But how do you implement and maintain such a service? This title shows managers how.
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Über die Autorin bzw. den Autor
"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM).
CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Managing Knock Your Socks off Service
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Managing Knock Your Socks off Service
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Paperback. Zustand: Very Good. Managing Knock Your Socks Off Service (Knock Your Socks Off Series) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780814477847
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Managing Knock Your Socks Off Service
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Paperback. Zustand: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Aged book. Tanned pages and age spots, however, this will not interfere with reading. Artikel-Nr. CHL10539983
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Managing Knock Your Socks Off Service
Verlag:
American Management Association, 1992
ISBN 10: 0814477844
ISBN 13: 9780814477847
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780814477847
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