Book by Bell Chip R Zemke Ron
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Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:
Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, including Service Magic and Magnetic Service. The late Ron Zemke was founder of Performance Research Associates and was considered one of the leaders of the service quality revolution. He was coauthor of the best-selling Delivering Knock Your Socks Off Service (0-8144-7365-2) and other books in the popular Knock Your Socks Off series. Dave Zielinski is a freelance writer and editor based in Wisconsin.
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Innerhalb der USA
Anbieter: Better World Books, Mishawaka, IN, USA
Zustand: Very Good. Bush, John (illustrator). 2nd Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Artikel-Nr. 18014315-6
Anzahl: 1 verfügbar
Anbieter: Wonder Book, Frederick, MD, USA
Zustand: Good. Bush, John (illustrator). Good condition. 2nd edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Artikel-Nr. S17L-01588
Anzahl: 1 verfügbar
Anbieter: Wonder Book, Frederick, MD, USA
Zustand: As New. Bush, John (illustrator). Like New condition. A near perfect copy that may have very minor cosmetic defects. Artikel-Nr. F13C-00422
Anzahl: 1 verfügbar
Anbieter: medimops, Berlin, Deutschland
Zustand: good. Bush, John (illustrator). Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Artikel-Nr. M00814473687-G
Anzahl: 1 verfügbar
Anbieter: Ammareal, Morangis, Frankreich
Softcover. Zustand: Bon. Bush, John (illustrator). Petite(s) trace(s) de pliure sur la couverture. Edition 2007. Ammareal reverse jusqu'à 15% du prix net de ce livre à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Slightly creased cover. Edition 2007. Ammareal gives back up to 15% of this book's net price to charity organizations. Artikel-Nr. C-889-371
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