The various techniques used to improve business process performance are often such large undertakings that they end up involving more work and time than they're worth. This guide shows how readers can make specific, targeted improvements on specific areas without turning the company upside-down.
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Kelvin F. Cross (Boston, MA) is the coauthor of three books, including Measure Up!: Yardsticks for Continuous Improvement. Formerly the head of business engineering for Wang Laboratories, he is now a founding partner of Corporate Renaissance, Inc., a business process design firm.
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