Extraordinary Guarantees: A New Way to Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers - Hardcover

Hart, Christopher W. L.

 
9780814450642: Extraordinary Guarantees: A New Way to Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers

Inhaltsangabe

Explains how guarantees can work to attract and retain customers, to sharpen quality commitment internally, and to outdistance competitors

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