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TOM W. GOAD has thirty-five years of experience as a trainer and human resources development expert. He is widely published in the HR field, and is the author of the first edition of The First-Time Trainer (978-0-8144-7942-1).

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Your mission: to get a room full of participants ready to take on new challenges and responsibilities. The session is ready to begin. Are you prepared? How do you break the ice? Have you chosen the right exercises? What if no one’s speaking up? How will you handle participants who are unruly or disengaged?

And what’s that you say? You’ve never done it before?

Today, you as a trainer are faced with more choices than ever to facilitate learning. You’re dealing with a highly diverse workforce, with a mixture of younger and older workers, all of whom respond and learn differently. And with the latest possibilities made available by technology and e-learning, the possibilities are virtually endless.

The First-Time Trainer provides you with a set of state-of-the-art skills for getting employ­ees on board, engaged, and ready to learn. Updated with all new techniques—as well as including tried-and-true methods that work—this revised edition provides you with the information and confidence you need to quickly get out there and train like a pro.

Filled with real-world examples and dozens of field-tested tools, this concise, easy-to-flip-through guide shows you how to: prepare and give effective presentations • select media and delivery methods • communicate with learners • get people involved • ask the right kind of questions • cope with behavior problems • give and receive feedback • determine what to measure • and put objectives to the test

You’ll discover the eight key steps to effective training, and how to adapt them for the specific needs of your own learning environment. Whether you’re a new training professional, one who’s looking to brush up on important, fundamental skills and get up to speed on the latest advancements, or a manager or supervisor tasked with train­ing others, this long-trusted book helps you get people learning in no time.

TOM W. GOAD has 35 years of experience as a trainer and human resources development expert. He is widely published in the HR field, and is the author of the first edition ofThe First-Time Trainer, as well as the classic text Delivering Effective Training.

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The First-Time Trainer

AMACOM

Contents

List of Exhibits..................................................................................vAbout the Revised Edition.........................................................................viiiA Word for the First-Time Trainer.................................................................ixIntroduction......................................................................................1The Purpose of This Book..........................................................................2About Training....................................................................................3Step One: Facilitate Learning...................................................................7Step One Summary..................................................................................10Skills Trainers Need—Overview...............................................................10The Impact of Diversity and Multigenerational Learners............................................11Continuous Learning...............................................................................12Trainer Skills....................................................................................12The Eight Steps...................................................................................17Using the Eight Steps for Various Situations......................................................21Step Two: Focus on Performance..................................................................24Step Two Summary..................................................................................25Needs Assessment..................................................................................25Performance Objectives............................................................................44Step Three: Focus on Learning.....................................................................49Step Three Summary................................................................................49The Learning Process..............................................................................50Other Aspects of Learning.........................................................................59Building in Success Factors.......................................................................66Conclusion........................................................................................67Step Four: Be Prepared...........................................................................68Step Four Summary.................................................................................69Key Principles of Preparation.....................................................................71Making Selections.................................................................................71Organizing Training...............................................................................93Preparation for Training..........................................................................100Pilot Training....................................................................................104Step Five: Deliver Effectively...................................................................106Step Five Summary.................................................................................106The Trainer as Communicator.......................................................................107How to Give an Effective Presentation.............................................................111Accommodating Diversity and Multiple Generations..................................................126Conclusion........................................................................................134Step Six: Get Learners Involved.................................................................137Step Six Summary..................................................................................138Working with Groups...............................................................................138Dealing with Difficult Behaviors..................................................................140Techniques for Getting Learners Involved..........................................................145Step Seven: Get Feedback..........................................................................159Step Seven Summary................................................................................160Putting Objectives to the Test....................................................................160Determining What to Measure.......................................................................161When and How Much to Evaluate.....................................................................169Software Evaluation Tools.........................................................................169Step Eight: Improve Continuously..................................................................170Step Eight Summary................................................................................171Training Skills Revisited.........................................................................171Strengthening Training Skills.....................................................................172The Trainer's Portfolio...........................................................................174Technology and Training...........................................................................176A Word About Ethics...............................................................................177Eight Steps to Effective Training: A Summary......................................................178Appendix A: Resources for the First-Time Trainer..................................................181American Society for Training and Development.....................................................182Training Magazine.................................................................................183Web Searches......................................................................................183Appendix B: Additional Trainer Guidelines.........................................................186Guidelines for How People Learn (Step Three)......................................................187Guidelines for Dealing with Multiple Generations in the Workplace (Step Five).....................191Guidelines for Evaluating Training (Step Seven)...................................................192Guidelines for Determining Return on Investment (ROI) (Step Seven)................................196Professional Development Guidelines (Step Seven)..................................................202Index.............................................................................................207

Chapter One

"Learning and development professionals have got to think like line executives who constantly deal with customers and suppliers, both internal and external." —Stephen Covey, Training, February 2006

The successful trainer facilitates learning. It's as simple as that. Facilitating means assisting adults in acquiring the skills and knowledge required by the workplace. These skills and knowledge may range from work rules a new employee needs to know, to how to operate a computer-aided design software system for an engineer, to how a manager can motivate employees (possibly spread around the globe) to increase...