"A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful."" --CareerBuilder.com"Rezension:
"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --"Time Magazine"
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Buchbeschreibung Amacom Sep 2009, 2009. Buch. Buchzustand: Neu. 263x162x29 mm. Neuware - The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Englisch. Artikel-Nr. 9780814414033