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Inhaltsangabe
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
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Reseña del editor
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
Biografía del autor
"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
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Delivering Knock Your Socks Off Service
Verlag:
Amacom Books (edition Third edition), 2003
ISBN 10: 081440765X
ISBN 13: 9780814407653
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Paperback
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Paperback. Zustand: Good. Third edition. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Artikel-Nr. 081440765X-11-1
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Zustand: Very Good. Very Good condition. 3rd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Artikel-Nr. L07A-03539
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Delivering Knock Your Socks off Service
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Delivering Knock Your Socks off Service
Anbieter: Better World Books: West, Reno, NV, USA
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Zustand: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Artikel-Nr. 19178202-6
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Delivering Knock Your Socks Off Service
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Paperback. Zustand: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.7. Artikel-Nr. G081440765XI2N00
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Anbieter: Wonder Book, Frederick, MD, USA
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Zustand: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Artikel-Nr. Q14F-01607
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Delivering Knock Your Socks off Service
Verlag:
American Management Association, 2003
ISBN 10: 081440765X
ISBN 13: 9780814407653
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Softcover
Anbieter: Majestic Books, Hounslow, Vereinigtes Königreich
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Zustand: New. pp. 176. Artikel-Nr. 4696054
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Paperback. Zustand: Very Good. Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 7719-9780814407653
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Artikel-Nr. 6545-9780814407653
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