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Untangling Organizational Gridlock: Strategies for Building a Customer Focus - Hardcover

Bechtell, Michele L.

 
9780814402030: Untangling Organizational Gridlock: Strategies for Building a Customer Focus

Inhaltsangabe

Explains why companies have difficulty implementing quality programs, tells how to connect customer requirements to daily work, and discusses problem solving, system dynamics, policy deployment, and organizational learning

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