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Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers - Hardcover

Turner, Dee Ann

 
9780801094361: Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers

Inhaltsangabe

Chick-fil-A's first female officer and former HR operations manager helps leaders discover the impact of hiring extraordinary talent and how to create and build a compelling culture within their teams and organizations.

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Über die Autorin bzw. den Autor

<b>Dee Ann Turner</b> began her career at Chick-fil-A, Inc. more than 30 years ago. In 2001, she became Chick-fil-A's first female officer--vice president, talent--responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the US Air Force Academy's National Leadership and Character Symposium, among others. Turner lives in Peachtree City, Georgia.

Von der hinteren Coverseite

When it comes to running a business, the most important decisions a leader makes are not about products or locations--they're about people. For more than thirty years, Dee Ann Turner has been recruiting, selecting, and retaining some of the best talent in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts extraordinary talent and consistently delights customers, regardless of your industry.

In Bet on Talent, Turner shows you how to
· create a remarkable company culture
· select, sustain, and steward talent
· nurture internal relationships
· grow organizational loyalty that encourages customer loyalty
· instill the practice of servant leadership within your organization
· treat everyone with honor, dignity, and respect
· and much more



Based on the principles in Turner's book It's My Pleasure

Aus dem Klappentext

Dee Ann Turner began her career at Chick-fil-A, Inc. more than thirty years ago. In 2001, she became Chick-fil-A's first female officer--vice president, talent--responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She retired in 2018 after thirty-three years of service. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the US Air Force Academy's National Leadership and Character Symposium, among others. Turner lives in Atlanta, Georgia.

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