Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits (J-B Warren Bennis Series) - Hardcover

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Robert C. Townsend (d. 1998) drew upon his early experiences as a banker at American Express Co. to redirect Avis Rent-a-Car as president and chairman. Under his leadership, Avis experienced a celebrated turnaround, fueled by the “We Try Harder” advertising campaign. Townsend also worked as an executive at 20th Century Fox and was director at several companies, including Dun and Bradstreet and Radica Games. Townsend was a celebrity in his own right, and a frequent lecturer and talk-show guest.

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Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, strategy+business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend’s bestseller first among eighty books that “every manager must read.”

This commemorative edition offers a new generation the benefit of Robert Townsend’s timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability.

In today’s climate of seemingly endless incidents of corporate corruption, government fraud, and personal scandals, Up the Organization is more relevant than ever. Many of Townsend’s observations are as witty as they are wise. “There’s nothing fundamentally wrong with our country except that the leaders of all our major organizations operate under the wrong assumptions.” “One of the most important tasks of a manager is to eliminate his people’s excuses for failure.” “If you have to have a policy manual, publish the Ten Commandments.”

In addition to the book’s advice that is striking in its candor, spontaneity, and integrity, this new edition includes essays from such leaders as James O’Toole, Bob Davids, and Robert Gottlieb, as well as a never-before-published transcript of Townsend’s Conference Board speech: “Townsend’s Third Degree in Leadership.”

Read Up the Organization and discover why Robert Townsend served as role model for a generation of corporate activists.

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Up the Organization

Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, strategy+business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend's bestseller first among eighty books that "every manager must read."

This commemorative edition offers a new generation the benefit of Robert Townsend's timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability.

In today's climate of seemingly endless incidents of corporate corruption, government fraud, and personal scandals, Up the Organization is more relevant than ever. Many of Townsend's observations are as witty as they are wise. "There's nothing fundamentally wrong with our country except that the leaders of all our major organizations operate under the wrong assumptions." "One of the most important tasks of a manager is to eliminate his people's excuses for failure." "If you have to have a policy manual, publish the Ten Commandments."

In addition to the book's advice that is striking in its candor, spontaneity, and integrity, this new edition includes essays from such leaders as James O'Toole, Bob Davids, and Robert Gottlieb, as well as a never-before-published transcript of Townsend's Conference Board speech: "Townsend's Third Degree in Leadership."

Read Up the Organization and discover why Robert Townsend served as role model for a generation of corporate activists.