The Value of Learning: How Organizations Capture Value and ROI and Translate It into Support, Improvement, and Funds - Hardcover

Über die Autorin bzw. den Autor

THE AUTHORS

Patricia Pulliam Phillips is president and CEO of the ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking, and research. An expert in measurement and evaluation, she provides support to organizations around the world that want to prove the value of their programs.

Jack J. Phillips is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies and major global organizations.

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The Value of Learning

The Value of Learning is a hands-on guide for the implementation of learning and development programs that can be applied across all types of programs, ranging from leadership development to basic skills training for new employees. In this book, Patricia Pulliam Phillips and Jack J. Phillips offer a proven approach to measurement and evaluation for learning and development that can be replicated throughout an organization, enable comparisons of results from one program to another, and ultimately improve ROI.

This groundbreaking book presents a results-based approach to program implementation, focusing on a variety of measures that are categorized into seven data types including:

• Inputs and Indicators
• Reaction and Planned Action
• Learning and Confidence
• Application and Implementation
• Impact and Consequences
• Return on Investment
• Intangible Benefits

The authors reveal the techniques for identifying, collecting, analyzing, and reporting all seven types of data in a way that ensures reliable and reproducible results.

In addition, this invaluable resource explores the challenges of collecting hard-to-measure data and shows how to place monetary values on the difficult to assess. Building on years of experience, application, practice, and research, the authors draw upon the results from organizations that have reached the ultimate levels of accountability—the ROI. In an easy-to-read format that is filled with illustrative examples and tips, The Value of Learning is an important guide for anyone who seeks to understand more about bottom-line accountability.

Aus dem Klappentext

The Value of Learning is a hands-on guide for the implementation of learning and development programs that can be applied across all types of programs, ranging from leadership development to basic skills training for new employees. In this book, Patricia Pulliam Phillips and Jack J. Phillips offer a proven approach to measurement and evaluation for learning and development that can be replicated throughout an organization, enable comparisons of results from one program to another, and ultimately improve ROI.

This groundbreaking book presents a results-based approach to program implementation, focusing on a variety of measures that are categorized into seven data types including:

• Inputs and Indicators

• Reaction and Planned Action

• Learning and Confidence

• Application and Implementation

• Impact and Consequences

• Return on Investment

• Intangible Benefits

The authors reveal the techniques for identifying, collecting, analyzing, and reporting all seven types of data in a way that ensures reliable and reproducible results.

In addition, this invaluable resource explores the challenges of collecting hard-to-measure data and shows how to place monetary values on the difficult to assess. Building on years of experience, application, practice, and research, the authors draw upon the results from organizations that have reached the ultimate levels of accountability—the ROI. In an easy-to-read format that is filled with illustrative examples and tips, The Value of Learning is an important guide for anyone who seeks to understand more about bottom-line accountability.