Promoting Reasonable Expectations: Aligning Student and Institutional Views of the College Experience - Hardcover

Über die Autorin bzw. den Autor

Thomas E. Miller is the dean of students at the Tampa campus of the University of South Florida.

Barbara E. Bender is associate dean of the graduate school and director of the Teaching Assistant Project at Rutgers University in New Brunswick.

John H. Schuh is distinguished professor and chair of the Department of Educational Leadership and Policy Studies at Iowa State University.

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Praise for Promoting Reasonable Expectations

"If higher education leaders want to understand how best to deal with the growing and complex challenge of meeting students' expectations, of telling them in detail what they need to know about college life, they'd better read this book. It's a thoughtful volume, rich in research on the large gap between what students expect from college and what they get. It deserves a wide audience among presidents, faculty leaders, academic administrators, and student affairs officers."
Joseph Crowley, president emeritus, University of Nevada, Reno

"This comprehensive and insightful book offers many strategies to assist higher education administrators across all types of institutions and is an excellent teaching and learning resource for faculty and graduate students in higher education. Its information and perspectives on diversity issues in higher education illustrate the critical need for our nation's campuses to become leaders in perpetuating pluralism in American life."
Portia H. Shields, president, Albany State University, Albany, Georgia

"Does it matter whether students have high or low expectations for college? Does it matter whether student expectations and their actual experiences differ? These and other provocative questions are addressed in this book with helpful results for educators. Presidents, academic officers, faculty members, and student affairs professionals alike can benefit from the insightful explorations of these topics in this long overdue book."
Don G. Creamer, professor of higher education and student affairs, Virginia Polytechnic Institute and State University

"This work should be a must-read for all beginning college teachers and academic and student affairs administrators; we can't do anything that makes sense to improve student learning without grappling with the issue of expectations."
John N. Gardner, executive director, Policy Center on the First Year of College

Aus dem Klappentext

When students enter college, they are given detailed directions about how to behave, the standards they need to adhere to, and the courses they need to complete in order to attain a degree. From the classroom to the athletic field, college students are well informed as to what is expected of them. While institutions of higher learning lay out their expectations of students, little energy is given to determine what students expect of institutions.

Promoting Reasonable Expectations offers a thorough examination of student expectations of college. The book includes an examination of key issues such as the classroom setting, student services, and campus life. This unique resource contrasts student expectations with their actual experiences and identifies effective strategies for addressing the disjunctions between expectation and reality. Written by leading figures in the field of student affairs and sponsored by NASPA (National Association of Student Personnel Administrators), Promoting Reasonable Expectations offers insights about student expectations as defined by their ethnicity, age, gender, transfer student status, and more. Based on solid research, this groundbreaking book explores why it is useful to consider expectations in the context of student relationships with higher education institutions. The book also:

• Outlines what colleges have to do to help create student expectations that are reasonable while simultaneously meeting those student expectations that are fair
• Reviews student expectations regarding the myriad services that support their learning and the college experience
• Addresses expectations regarding the cost of higher education and explores the expectations of students and their families compared with the reality of college costs
• Shows the gap between student expectations of degree attainment as compared to the reality

In addition, Promoting Reasonable Expectations presents a series of recommendations for action for improving institutional performance rather than lowering student expectations.