Breakaway: Deliver Value to Your Customers--Fast! (Jossey Bass Business & Management Series) - Hardcover

Fred, Charles L.

 
9780787961640: Breakaway: Deliver Value to Your Customers--Fast! (Jossey Bass Business & Management Series)
Hardcover
ISBN 10: 0787961647 ISBN 13: 9780787961640
Verlag: Jossey-Bass, 2002

Inhaltsangabe

In Breakaway, entrepreneurial businessman Charles Fred presents a revolutionary performance model that helps your company break away from the competition. He offers a new approach to organizational learning that will dramatically speed up the learning process and help any company save on their two most valuable resources-time and money. Breakaway provides the critical information you need for hastening the moment when each worker in your organization can convert knowledge into action to provide value to the customer, and increase the bottom line.

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Über die Autorin bzw. den Autor

Charles L. Fred is a thought leader in performance improvement and an expert in learning speed. He is the president and CEO of Avaltus, Inc., a leading provider of e-learning services to the world's largest companies. In the past twenty years he has directed major change efforts in both the manufacturing and service industries, has consulted to successful companies around the globe, and has been a frequent speaker to major business forums and groups of senior executives. Once a nationally ranked NCAA track athlete, he continues to compete in corporate races across the country. He lives in Centennial, Colorado, with his wife, Julie, and their three teenage children.

Von der hinteren Coverseite

"Breakaway is a literary breakthrough! This is a business book that reads more easily than most and is as enlightening as any. Fred has succeeded in demystifying the previously arcane world of employee performance and competency management. Kudos for stripping the industry of its gobbledy-gook jargon and baring its substantive soul."
--Howard M. Block, managing director, Education Services, Banc of America Securities, LLC

"Speed and proficiency is a great and highly practical concept for gaining competitive advantage. Chuck Fred has done a beautiful job of blending the ideologies of continuous quality improvement and those of continuous learning to create an articulate and compelling case for winning through the development of people. Breakaway cuts right to the core of what differentiates winners from losers in the race to provide superior customer value."
--Gary Jusela, vice president, learning, The Home Depot

"Chuck Fred's concepts reflect the importance of business velocity, speed of decision making, and customer impact often overlooked in many popular works regarding quality in business."
--Terry J. Erdle, vice president, Sun Microsystems Educational Services

"Getting new employees up to speed rapidly--and helping current employees learn new skills--has never been more important for success. The Breakaway concepts are becoming a key competitive edge in the war to attract and utilize top talent. A quick 'cycle time to proficiency' is now a must to meet both our customer and employee needs."
--Eric J. Ross, president, Global Customer Care Services, Nortel Networks

"Breakaway reflects the winning philosophy of valuing each person as an individual with unique skills and talents. Fred recognizes that by adapting employee education and training to meet this reality, it is not only good for the person, but good for the customer and for business."
--C. William Pollard, chairman and chief executive officer, The ServiceMaster Company

Aus dem Klappentext

Today's economy is driven by the twin forces of speed and expertise. For any business to maintain its competitive edge it must provide greater value to customers in a shorter time, and the key element to providing greater value is the people within the organization. They must have the critical knowledge and skills to deliver on the promises made to customers.
In Breakaway, entrepreneurial businessman Charles Fred presents a revolutionary performance model that helps your company break away from the competition. He offers a new approach to organizational learning that will dramatically speed up the learning process and help any company save on their two most valuable resources-time and money. Breakaway provides the critical information you need for hastening the moment when each worker in your organization can convert knowledge into action to provide value to the customer, and increase the bottom line. Using the dynamic three-step breakaway approach outlined in this book, you can help your organization:
* Establish a threshold proficiency
* Accelerate the accumulation of experience
* Measure cycle time to the threshold proficiency.
By adopting this proven model, your business can significantly reduce its cycle time to proficiency.
Based on hundreds of business interviews with organizational leaders, including many from Fortune 50 companies, this practical and powerful guide offers the tools you need to transform your organization and help it break away from the competition.

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Verlag
Jossey-Bass
Erscheinungsdatum
2002
Sprache
Englisch
ISBN 10 
0787961647
ISBN 13 
9780787961640
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
160
Kontakt zum Hersteller
Wiley-VCH GmbH
product_safety@wiley.com

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