Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups (Jossey Bass Business & Management Series) - Softcover

Über die Autorin bzw. den Autor

SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years.

W.J.D. KENNEDY was the executive director of ACCORDAssociates for fourteen years. He has consulted with a wide varietyof private organizations and city, county, state, and federalagencies.

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Praise for Managing Public Disputes

"This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena."
Chris Carlson, codirector, Policy Consensus Initiative

"A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes."
Susanne Terry, mediator and faculty, Mediation Program, Woodbury College

"Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making."
Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific

For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes:

• Ten proven principles for managing conflicts
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

Aus dem Klappentext

For more than a decade Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes:

• Ten proven principles for managing conflicts
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

Praise for Managing Public Disputes "This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." —Chris Carlson, codirector, Policy Consensus Initiative "A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." —Susanne Terry, mediator and faculty, Mediation Program, Woodbury College "Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." —Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific The Authors Susan L. Carpenter is a mediator and trainer. She is the founding director of the Program for Community Problem Solving in Washington, D.C. and a founding board member of the International Association of Public Participation. She was the associate director of ACCORD Associates, a nonprofit conflict management organization in Boulder, Colorado for ten years. W.J.D. Kennedy was the executive director of ACCORD Associates for fourteen years. He has consulted with a wide variety of private organizations and city, county, state, and federal agencies.