Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager - Softcover

Inhaltsangabe

An AHA Press/Jossey-Bass Publication

A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:

• Establishing high standards of customer service
• Helping staff hear the voice of the customer
• Hiring customer service pros
• Helping staff cope better in a stressful atmosphere
• Reducing anxiety to increase satisfaction
• and more!

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