From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity - Softcover

Über die Autorin bzw. den Autor

Sy Landau-- a professional mediator and trainer--is president ofOrganizational Strategies Group, Inc., a management consulting firmspecializing in the resolution of difficult workplace conflictsthat create tension and reduce productivity.

Barbara Landau is a psychologist, attorney, trainer, and mediatorwho is experienced in resolving workplace, commercial, and familylaw disputes. She is president of Cooperative Solutions and offerstraining in the areas of mediation, negotiation, and conflictresolution.

Daryl Landau is a dispute resolution consultant and trainer withOrganizational Strategies Group, Inc. He has a master's degree inconflict resolution from George Mason University and teachesorganizational conflict management at George Brown College.

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From Conflict to Creativity offers leaders, managers, boards of directors, and team members a new way of thinking about conflict in the workplace. Within these pages, three experts in the field of workplace conflict resolution― Sy, Barbara, and Daryl Landau― present an innovative and proven collaborative model that can help resolve on-the-job conflicts and unleash the potential for creativity. Using the information and tools presented in this book can take any organization from a place that merely tolerates conflict to a dynamic environment that uses everyday differences to enhance creativity.

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Conflict is an inevitable part of any workplace setting. But too few managers have the skills they need to resolve everyday on-the-job conflicts and transform the experience into a dynamic force for promoting creativity.

In From Conflict to Creativity, authors Sy, Barbara, and Daryl Landau― experts and practitioners in the field of workplace conflict resolution― have written a landmark book that reveals how on-the-job conflict can be used to unleash creativity and enhance productivity. Using a wealth of real-life examples and informative anecdotes, the Landaus outline a collaborative model for resolving workplace conflicts creatively. They also reveal how using this same approach can foster workplace creativity when no conflict exists.

Step-by-step, the authors explain how to resolve persistent and complex workplace conflicts, integrate conflict management into corporate culture, and use diversity to generate creativity. From Conflict to Creativity also describes the four essential components of using conflict as a catalyst for group creativity-a collaborative process, skilled and motivated participants, a skilled leader who is comfortable with conflict, and a supportive organizational culture-and shows what it takes to develop a workplace environment that is open to fresh ideas and supports differing perspectives. In addition, From Conflict to Creativity

• Examines the root causes of on-the-job conflict
• Outlines a win-win, interest-based approach for reaching solutions to conflicts
• Analyzes the link between creativity, diversity, and contention
• Shows how to maximize creative contention while preventing destructive disputes and dysfunctional relationships