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Process Reengineering Action Guide Rev: A Practical Guide to Achieving Breakthrough Results (Quality Improvement Series) - Softcover

Y. Chang, Richard

 
9780787950965: Process Reengineering Action Guide Rev: A Practical Guide to Achieving Breakthrough Results (Quality Improvement Series)

Inhaltsangabe

A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.

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Über die Autorin bzw. den Autor

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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