Performance-Based Certification: How to Design a Valid Defensible, Cost-Effective Program (A Jossey Bass title) - Hardcover

Über die Autorin bzw. den Autor

JUDITH HALE is president of the consulting firm Hales Associates. Their services include consultation on alignment, assessment, certification, evaluation, and integration of performance improvement systems, performance management and strategic planning. She is also the author of the hot new Performance Consultant's Fieldbook (Jossey-Bass/Pfeiffer, 1998) Hale lives in Westen Springs, Illimois, a suburb of Chicago.

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Looking for qualified people to do competent work? Ho do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.

Certification planning is the answer and Perforamnce-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.

Create a certification program within your organization to:

• Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers
  
• Ensure that your workforce is trained and competent to their job
  
• Make your hiring process more cost effective and legally defendable
  
• Recognize competnece and consistency of your employees

Once you've identified the need for a certification program, what's the next step? All the answers are here. This book will even help you avoid the pitfalls by prompting you to answer the crucial questions when creating your program:

• What governance issues are there an how will you address them?
  
• How will you measure and define competence?
  
• How will you assess strengths and weaknesses?
  
• How will you handle rewards and incentives?
  
• What are the legal issues and recommendations concerning documentation, public promises, validity, and fairness?
  
• What is role will technology play in the process?

"Chapter 3 alone is worth the price of the book. The standard has now been set for performance-based certification." Roger Kaufman, Professor and Director, Office for Needs Assessment & Planning, Florida State University and Research Professor of Engineering Management, Old Dominion University. Also, Principal, Roger Kaufman & Associates.

"I am very impressed....simple and straight forward with excellent examples of how to address the issues. " Terry Schmitz, president
Conover Inc.

About the author
Judith Hale, Ph.D., is president of the consulting firm Hales Associates. Their services include consultation on alignment, assessment, certification, evaluation, and integration of performance improvement systems, performance management and strategic planning. She is also the author of the hot new Performance Consultant's Fieldbook (Jossey-Bass/Pfeiffer, 1998) Hale lives in Westen Springs, Illimois, a suburb od Chicago.

Aus dem Klappentext

Looking for qualified people to do competent work? Ho do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Perforamnce-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to:

• Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers
• Ensure that your workforce is trained and competent to their job
• Make your hiring process more cost effective and legally defendable
• Recognize competnece and consistency of your employees

• What governance issues are there an how will you address them?
• How will you measure and define competence?
• How will you assess strengths and weaknesses?
• How will you handle rewards and incentives?
• What are the legal issues and recommendations concerning documentation, public promises, validity, and fairness?
• What is role will technology play in the process?