Total Quality Management in Healthcare: Implementation Strategies for Optimum Results - Hardcover

Inhaltsangabe

An introduction to TQM for healthcare professionals, offering a holistic approach to incorporating TQM in a variety of healthcare environments. Covers TQM principles such as ISO 9000, strategic planning, breakthrough, and needs assessment, and offers specific strategies for implementation of each principle. Includes sample forms, a glossary, and appendices on goal setting, troubleshooting, and formulas used in quality management. Annotation c. by Book News, Inc., Portland, Or.

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