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Customer Service and the Telephone (Business Skills Express Series) - Softcover

Buch 3 von 81: MARKETING/SALES/ADV & PROMO

Becker, Dennis; Becker, Paula Borkum

 
9780786302246: Customer Service and the Telephone (Business Skills Express Series)

Inhaltsangabe

The Business Skills Express Series covers a broad range of key business skills and topics in a fast, interactive format that should appeal to employees, managers and trainers alike. These authoritative books deliver training and give readers new ways to increase productivity and career satisfaction. This book covers customer service and the telephone.

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Über die Autorin bzw. den Autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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