Contributors address how unions and management can work together to maximize quality and performance. They offer a historical perspective o unions' role in the quality movement and guidelines for the future, and use examples from manufacturing, service, and the public sector. They show how to apply quality principles to union-management change efforts, and how to modify companies' quality programs to gain union support. Annotation copyright Book News, Inc. Portland, Or.
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Edward Cohen-Rosenthal is a faculty member at Cornell University's School of Industrial and Labor Relations with Programs for Employment and Workplace Systems (PEWS).
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