One Minute Manners: Quick Solutions to the Most Awkward Situations You'll Ever Face at Work - Hardcover

Sabath, Ann Marie

 
9780767923309: One Minute Manners: Quick Solutions to the Most Awkward Situations You'll Ever Face at Work
Hardcover
ISBN 10: 0767923308 ISBN 13: 9780767923309
Verlag: Broadway Books (A Division of Bantam Doubleday Dell Publishing Group Inc), 2007

Inhaltsangabe

A comprehensive manual of workplace etiquette provides valuable tips and advice on how to cope with a variety of potentially awkward situations at the office, from dealing with the fallout from a hasty, ill-conceived e-mail, to what to do when one forgets another's name, to discovering that one is now working with a former lover. 25,000 first printing.

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Über die Autorin bzw. den Autor

ANN MARIE SABATH is president of At Ease Inc., the corporate etiquette training firm she founded in 1987. Her clients include such prestigious firms as Marriott, Citigroup, Procter & Gamble, American Express, and many others, and she’s been profiled everywhere from Forbes to The Wall Street Journal to USA TODAY. She divides her time between New York and Cincinnati.

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IN THE WORKPLACE

Greetings and Introductions

Awkward Situation:
Not being able to attach a name to the face of the person approaching you.

One Minute Solution:
Simply extend your hand and say your first and last name. Better chance than not the person will mimic you–with his name, that is. However, if you definitely know the person and his name still escapes you, simply speak in general terms without using names. For example, you might say, “What’s been going on since we last spoke?” General questions may trigger an answer that will bring the person’s name to mind.

Actions and getting to the point speak louder than a lot of jibber–jabber. Rather than being labeled as a person who gives TMI—too much information (e.g., “I’m sorry, I’m so bad with names. I’ve forgotten your name. How do we know each other?”)—let your handshake and name be the cues that prompt the other person to greet you using his name.


Handling The Unknown

Awkward Situation:
Wondering if you should say, “It’s nice to meet you” or “It’s nice to see you” when an individual greets you, making you feel as though he is a long lost friend.

One Minute Solution:
When you find yourself in this awkward situation, say, “It’s nice to see you.” Even though this person may be unfamiliar to you, this greeting will be perceived as warmer than “It’s nice to meet you.” “It’s nice to meet you” also implies that this is the first time you are meeting this person.

Oftentimes individuals may recognize you without you necessarily knowing them, especially if you are in a highly visible position. When you find yourself in this situation, remember it’s not about you, it’s about making the other person feel comfortable.


Yes, Sir

Awkward Situation:
Being unsure of how to address individuals higher in rank than you.

One Minute Solution:
This varies widely based on the corporate environment. If you are being introduced to Mr. Smith, the CEO, for the first time, you should err on the side of conservative by responding, “It’s nice to meet you, Mr. Smith.” But on subsequent sightings of the CEO in the hallways, it is perfectly alright to say, “Good morning, how are you?” instead of the more formal “Good morning, Mr. Smith.”


Meeting and Greeting: Barry, Larry, or Garry?

Awkward Situation:
Having someone greet you using the wrong name. For example, “Larry, it’s good to see you.”

One Minute Solution:
Simply extend your hand and say your correct name: “Gary Smith. It’s good to see you, too.” By extending your hand and saying your name, you’re accomplishing two things: (1) you’re reciprocating the greeting, and (2) you’re helping the misinformed person learn your name. By handling this faux pas in a diplomatic way, you’re also sparing this person the embarrassment of calling you by the wrong name throughout the conversation.


Making the Connection: Don’t Make More of It Than It Is, or Move On

Awkward Situation:
Mistaking someone as a coworker’s brother/roommate/friend only to learn that the person is his personal life partner.

One Minute Solution:
Don’t make more of it than it is. Simply say, “It’s nice to meet you” followed by a point of common interest and/or the environment in which the gathering is taking place. Nothing more, nothing less. In the future, avoid assuming others’ relationships.

Relationships come in many forms. You can be certain that the couple will only be as comfortable as you make them feel based on how you react to the situation.

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Verlag
Broadway Books (A Division of Bantam Doubleday Dell Publishing Group Inc)
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
0767923308
ISBN 13 
9780767923309
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
159
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Verantwortliche Person
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