Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. New to the Fourth Edition:- All chapters have been updated to reflect recent trends in healthcare including the more global focus of CQI. - New introductory chapters summarize the evolution of CQI and discuss the factors influencing the application and diffusion of CQI. - Several new chapters cover hot topics such as the role of the patient in CQI, social marketing as an approach to CQI, assessing risk and harm in patient care, CQI in public health organizations, quality improvement in nursing, and quality improvement in resource-poor countries.- A new companion volume of case studies
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Julie K. Johnson, MSPH, PhD, is Professor of Surgical Oncology at the Northwestern University FeinbergDr. Johnson’s career interests involve building a series of collaborative relationships to improve the quality and safety of health care through teaching, research, and clinical improvement. She has a master’s degree in public health from the University of North Carolina and a PhD in evaluative clinical sciences from Dartmouth College in Hanover, New Hampshire.'Since completing her PhD in 2000, Dr. Johnson has focused her research on activities related to quality and safety of patient care and qualitative evaluation of clinical microsystems. She has extensive experience conducting qualitative research as part of implementation research studies and has used qualitative evaluation methods to study errors in ambulatory pediatric settings, to conduct observations in pediatric cardiac surgery, to observe how clinical teams function on inpatient medicine rounds, and to improve handovers of patient care.'
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