A Guide to Customer Service Skills for the Help Desk Professional - Softcover

Knapp, Donna

 
9780760072622: A Guide to Customer Service Skills for the Help Desk Professional
Softcover
ISBN 10: 0760072620 ISBN 13: 9780760072622
Verlag: Course Technology Inc, 1999

Inhaltsangabe

This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

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Reseña del editor

This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Course Technology Inc
Erscheinungsdatum
1999
Sprache
Englisch
ISBN 10 
0760072620
ISBN 13 
9780760072622
Einband
Tapa blanda
Anzahl der Seiten
160
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9789812403681: A Guide to Customer Service Skills for the Help Desk Professional

Vorgestellte Ausgabe

ISBN 10:  981240368X ISBN 13:  9789812403681
Softcover