A Guide to Help Desk Technology, Tools & Techniques - Softcover

Inhaltsangabe

This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.