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Inhaltsangabe
Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide. This is the best-selling ISO quality management guide that provides authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards. It is fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard.
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Über die Autorin bzw. den Autor
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
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All you need to know about ISO 9000 in a single volume
Reviews of the Previous Edition:
a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it. - Quality World
..the definitive text on how to implement a quality management system 'the right way'....written in plain English ...a great read. - Momentum
Since publication of the 4th edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 9000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO 9001:2000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of service, products and processes.
The best-selling ISO quality management handbook from one of the world s leading experts on the ISO 9000 family of standards
Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors
Analyses each section, clause and requirement in detail, with practical implementation guidance
Whether establishing a quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions and illustrations, compliance and improvement questionnaires, tips for implementers, process flow charts and a glossary of terms that will be invaluable in any sector, industry, business or organization.
David Hoyle has over 30 years experience in quality management and is Director of Transition Support Ltd, UK. His refreshing approach to ISO 9000 enables organizations to develop a management system that truly achieves their goals.
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