The Marketing Customer Interface (CIM Student Workbook S.: Advanced Certificate) - Softcover

The Marketing/Customer Interface is specifically developed and written for students studying for the Marketing/Customer Interface module of the CIM Advanced Certificate. This book, as with the others in the series, has been completely revised to match the 1999 syllabus for the CIM qualifications.
It is designed to help you pass your professional examinations first time, and give you practical marketing knowledge for use in your further career. Butterworth Heinemann have worked in close conjunction with the Education Division of the CIM to make completely sure that the materials are up to date and exactly meet the CIM's requirements.

The book includes uniquely valuable material for the serious CIM student including
· Recent examination papers
· Glossary of key terms
· Highly interactive text with questions, activities and highlighted
key points
· The ONLY workbooks to include the CIM senior examiners own specimen
answers and examination reports
Officially endorsed by the CIM
Approved by the CIM Chief Examiner
Endorsed by CIM Senior Examiner for the Marketing/Customer Interface paper, Ted Johns

This workbook is designed for students studying for the Marketing/Customer Interface module of the CIM Advanced Certificate and has been revised to match the 1999 syllabus. It includes exam papers, specimen answers, a glossary of key terms, questions, activities and highlighted key points.