This is a new text for all those who become involved in the evaluation of performance or quality of occupational health services. Occupational health professionals within their everyday work are more frequently required to evaluate the service they provide, with greater emphasis now on meeting the needs of the 'customer'.
For those with little experience or training in formal evaluations, this text provides an overview of the concepts, principles and issues which they will encounter. It resolves issues of procedure and methodology and provides practical examples. The team of international contributors has provided an easy-to-read guide which will lead to improved service management and standards of performance, and better utility of the services provided.
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Menckel, Ewa, MSc, PhD, Department of Occupational Health, National Institute for Working Life, Solna, Sweden.
Westerholm, Peter, MD FFOM, Department of Occupational Health, National Institute for Working Life, Solna, Sweden.
The book is claimed by the ICOH to be the first to deal with OH evaluation and its importance immediately becomes evident.... A notable feature of this excellently researched and presented guidebook is the high standard of editing, both of language and technical clarity, which puts to shame many of the health, safety and social welfare texts currently emerging from the EU.
Ocuppational Safey and Health, Jan 2000
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