Total Organizational Excellence: Achieving World-class Performance - Hardcover

'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.'

'Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'

Jeremy Kourdi, Professional Manager. July 1999

'Total Organizational Excellence: Achieving world-class performance' sets down a framework to guide managers on how to improve business performance in all types of organizations.

Organizational excellence must be integrated into the strategy of businesses through an understanding of the key business processes and development of the people. Once the processes are identified they must be prioritised into those that require continuous improvement, those which require re-engineering or redesign, and those which lead to a complete re-think or visioning of the business.
Performance based measurement of all processes and people development activities is necessary to determine progress so that the vision, goals, mission, and critical success factors (CSFs) may be examined and reconstituted if necessary to meet new requirements for the organisation and its customers, internal and external. This forms the basis of a new implementation framework for organization, which in turn forms the structure of 'Total Organizational Excellence'.

Based on many years of research and case study work in the European Centre for Business Excellence (EC for BE): the research and development division of Oakland Consulting PLC, Total Organizational Excellence is ideal for MBA students as well as providing an invaluable guide for practising managers to its implementation internationally.

John Oakland is Executive Chairman of OAKLAND Consulting PLC and the author of the best selling 'Total Quality Management'.
From the best selling author of Total Quality Management
Tested amongst practitioners at a series of conferences
Suitable for MBA students as well as practising managers