Inhaltsangabe
Written for students studying for the Understanding Customers module in the CIM Certification, this aims to help readers to pass the exam first time. It contains unit objectives to make planning study time easier, unit tasks and questions to test knowledge, practcial examples and case studies to relate theory to practice, chapter summaries, revision tips, and a glossary of terms.
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
