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Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme - Hardcover

White, Alasdair

 
9780749915704: Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme

Inhaltsangabe

Aimed at all managers, "continuous quality improvement" offers the tools and techniques to improve products and service and motivate staff. The book sets clear objectives and involves every member of an organization in the process of change.

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