The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization - Softcover

"I've been working in Knowledge Management for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again." (Nancy Dixon, Common Knowledge Associates)

"A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire knowledge management programme!" (Murni Shariff, Senior Manager, Knowledge Management and Institutional Capability, PETRONAS Malaysia)

"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement knowledge management in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your knowledge management book collection!" (Professor Vincent Ribière, Managing Director and Co-founder, Institute for Knowledge and Innovation Southeast Asia (IKI-SEA))

"If you are new to knowledge management, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward." (Mavis Lee, Head of Knowledge Management, Singapore Army, Training and Doctrine Command)

"This is the most comprehensive book I have ever read on the implementation of knowledge management. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference." (Robert H Buckman, retired Chairman and CEO, Bulab Holdings, Inc)

"Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too." (Colin Cadas, Associate Fellow KM, Rolls-Royce plc)

"For knowledge practitioners, no other knowledge management book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of knowledge management to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible." (Eric Tsui, Professor and Associate Director, KM and Innovation Research Centre, The Hong Kong Polytechnic University)