Dealing With Difficult People (Sunday Times Creating Success) - Softcover

Lilley, Roy

 
9780749466947: Dealing With Difficult People (Sunday Times Creating Success)
Softcover
ISBN 10: 0749466944 ISBN 13: 9780749466947
Verlag: Kogan Page Ltd, 2013

Inhaltsangabe

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

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Über die Autorin bzw. den Autor

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.

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Verlag
Kogan Page Ltd
Erscheinungsdatum
2013
Sprache
Englisch
ISBN 10 
0749466944
ISBN 13 
9780749466947
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
146
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar