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Armstrong's Handbook of Management and Leadership: A Guide to Managing For Results - Softcover

Armstrong, Michael

 
9780749454173: Armstrong's Handbook of Management and Leadership: A Guide to Managing For Results

Inhaltsangabe

<div><p><i>Armstrong&#8217;s Handbook of Management and Leadership</i> provides guidance on the processes of management and leadership with emphasis on what managers and aspiring managers need to know and do to make a difference in their organizations. As well as presenting the key skills required for effective management, it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service.</p> <p>An ideal resource for those studying introductory management modules in business and HR programs, the book is accompanied by online material for instructors&#160;and by&#160;an exhaustive set of questions and answers to help students test their learning.</p></div>

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Über die Autorin bzw. den Autor

<div><b>Michael Armstrong</b> is a former Chief Examiner of the Chartered Institute of Personnel and Development, joint managing partner of e-reward and an independent management consultant. He has sold over 500,000 books on the subject of HRM (published with Kogan Page), including <i>Armstrong&#8217;s Handbook of Human Resource Management Practice</i>.</div>

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